Deepening Security Inspection Expertise, Empowering Service Upgrading - 2024 China Railway Group Passenger Station Attendant Technician Training Program Opens at Beijing Jiaotong University

To thoroughly implement the work deployment of China State Railway Group Co., Ltd. (hereinafter referred to as "China Railway Group") on improving railway passenger transport service quality and strengthening the professional competence of frontline passenger transport personnel, address the pain points and difficulties in railway station passenger service, and comprehensively enhance the integrated service capability and safety control level of passenger station attendants, the 2024 China Railway Group Passenger Station Attendant Technician Training Program was successfully launched at Beijing Jiaotong University. Outstanding frontline passenger station attendants from railway bureaus across the country gathered together to empower themselves through learning, promote practice through research, and jointly explore new pathways and methods for the high-quality development of railway passenger transport services.

As a national key university directly under the Ministry of Education and jointly established with China Railway Group, Beijing Jiaotong University boasts a profound heritage in railway education and is the birthplace of modern Chinese railway management and telecommunications education. Its transportation engineering discipline ranks among the world's leading programs, offering unique advantages in railway talent cultivation and industry technology R&D, which provided solid academic support and high-quality teaching guarantees for the smooth implementation of this training program. The program focused on the core job responsibilities of passenger station attendants, precisely aligned with frontline service needs, and established a curriculum system covering multiple modules including passenger service standards, safety control, emergency response, and security inspection expertise, among which railway station passenger security inspection, as a critical component of passenger safety and service, became one of the key training contents.

Railway station passenger security inspection serves as the first line of defense in ensuring the safety of railway passenger transportation and the safety of personal and property, directly impacting passenger travel safety and the service image of railway passenger transport. As the coordinators of station passenger services, passenger station attendants' professional competence in security inspection directly affects the quality and efficiency of security inspection work. Based on this, the training program specially invited Mr. Zhao Jinlong, General Manager of Beijing Daoxin Dechen Technology Co., Ltd., as the course instructor. Mr. Zhao has been deeply engaged in the field of railway intelligent security inspection for many years, possessing extensive frontline practical experience, industry R&D experience, and teaching experience. He also serves as a senior think tank expert for macroeconomics at the National Joint Integrity Service Platform and a senior think tank expert at the Yuanpei Expert Talent Pool, delivering systematic lectures on railway passenger security inspection work.

The instructor, in accordance with legal and regulatory requirements such as the "Measures for the Administration of Safety Inspection in Railway Passenger Transport," and based on the actual work scenarios of frontline passenger station attendants, delivered systematic instruction and in-depth sharing over four class hours, constructing a three-dimensional teaching model of "theory + practice + case studies" to ensure the content is professional, practical, and targeted. The course content closely aligned with the actual work of railway security inspection, with key coverage including the identification and disposal standards of prohibited and restricted items in railways, security inspection equipment operation and maintenance techniques, standard procedures for personal and baggage security inspection, service etiquette for special groups during security inspection, and security inspection emergency response plans. It also incorporated the application practices of current railway intelligent security inspection technology, providing detailed introductions to the operational standards and advantages of new equipment such as AI intelligent security inspection systems, leg security inspection devices, and intelligent sorting machines, and interpreting the application pathways of intelligent security inspection technology in improving inspection efficiency and eliminating inspection blind spots.

During the lectures, the instructor shared a large number of typical security inspection cases based on years of frontline work experience, conducting in-depth analysis of common pain points encountered by frontline passenger station attendants in security inspection work, such as passenger non-cooperation, difficulties in identifying prohibited and restricted items, and security inspection congestion during peak passenger flow, and proposed practical solutions and operational methods. The trainees listened attentively, actively interacted, proactively raised questions based on their own work practices, and engaged in in-depth exchanges and discussions with the instructor and peers, creating a strong learning atmosphere. They all expressed that the course content was substantial and informative, not only consolidating the theoretical foundation of security inspection expertise but also acquiring practical operational skills and emergency response methods, which holds significant guiding value for enhancing their future security inspection management capabilities and standardizing station security inspection work.

It is reported that this Passenger Station Attendant Technician Training Program is an important initiative by China Railway Group to strengthen the construction of frontline passenger transport talent teams and promote the quality improvement and efficiency enhancement of railway passenger transport services, aiming to further elevate the technician level and comprehensive competence of passenger station attendants through systematic professional training, and build a high-quality passenger transport talent team with excellent professional skills, superior service, and rigorous work style. Beijing Jiaotong University, leveraging its profound disciplinary advantages and extensive training experience, provided professional teaching services and comprehensive support for the training program, assisting trainees in achieving professional capability enhancement.

This security inspection professional training not only filled the gaps in security inspection expertise and skills of some frontline passenger station attendants but also promoted the exchange and sharing of security inspection work experience among various railway bureaus, laying a solid foundation for standardizing railway station security inspection work, improving passenger service quality, and ensuring passenger travel safety. Finally, the instructor extended sincere wishes to all trainees, wishing them success in their studies and fruitful gains during the training program, smooth completion of training tasks and successful graduation, and upon returning to their work positions, the ability to flexibly apply the knowledge and skills learned to practical work, fully play the exemplary and vanguard role of technicians, safeguard passengers' safe travel with more professional services and more rigorous attitudes, and contribute to promoting the high-quality development of railway passenger transport services.